Who may use it
Set permitted users, devices and environments. State limits on copying, resale, sharing credentials or using the software outside the agreed purpose.
Technology and digital services
Technology and Digital Business Agreements for Irish Companies
A digital business without written terms is selling something it has never fully defined. Arc Accord Co. prepares agreements around how your product is licensed, hosted, developed or supported, so the document reflects the service your customer actually receives.
Technology contracts in Ireland need to keep pace with the product. Terms written for a one-off build may not fit a subscription or managed service.
Licensing and SaaS terms
Development and service agreements
IP and subcontractor documents
Licensing and subscriptions
Software Licensing and SaaS Subscription Terms
SaaS terms drafting should reflect how customers access and pay for the product. The details matter when an account changes, a renewal date arrives or a service needs maintenance.
Subscription and fees
Describe billing periods, payment dates, renewal mechanics and how a price change is communicated. Make the position on overdue payment clear.
Availability and support
Record service expectations, planned maintenance windows and support response targets. Keep commitments aligned with the support you can provide.
Suspension and exit
Set out when access can be suspended or ended, and what happens to customer data after termination, including the steps and timing for retrieval or deletion.
The product will change. Review the terms when pricing, features, support or delivery changes.
Projects and deliverables
Website, App and Platform Development Agreements
An app development contract or web developer agreement should tell both sides what is being built and how decisions get made. Clear stages make it easier to identify a change before it turns into a dispute about scope.
STAGE 01
Discovery and scope
Define the work before delivery begins.
Set out the project brief, agreed features, assumptions and client dependencies.
- List deliverables and exclusions.
- Identify information, access and decisions the client must provide.
STAGE 02
Build and review
Keep changes and checks in view.
Record milestones, payment stages, testing and the process for approving work.
- Set acceptance criteria and a defect resolution window.
- Use change control for extra features or shifting requirements.
STAGE 03
Launch and handover
Agree what happens at completion.
Describe launch responsibilities, handover materials and any continuing support.
- Clarify how client-caused delays affect dates and staged payments.
- State how ownership and access transfer when the agreed conditions are met.
A practical document structure
One framework. Clear work orders.
Master services agreementShared rules for the ongoing relationship.
Statement of workSpecific scope, fees, dates and responsibilities.
Service scheduleResponse targets, escalation and service levels.
Ongoing IT and agency work
Managed Services Agreements and Master Services Agreements
An IT services agreement needs to explain the day-to-day service as well as the commercial framework. A master agreement with call-off statements of work can give repeat engagements a consistent starting point while keeping each assignment specific.
- Set response times, escalation routes and service credits where they fit the service.
- Record client dependencies, including access, information and third-party systems.
- Describe how termination works, including handover of active work and information.
- Separate shared terms from each engagement's deliverables, timetable and fees.
Ownership and delivery partners
Intellectual Property Assignment and Subcontractor Agreements
Ownership of a deliverable should be stated, not left for the parties to infer. The documents can distinguish newly created work from tools, libraries and materials that existed before the project.
- State when intellectual property in project deliverables is assigned.
- Identify pre-existing materials and third-party or open-source components.
- Flow down confidentiality, IP and quality obligations to subcontractors.
- Address attribution, moral rights and any agreed rights to reuse components.
Make the ownership chain explicit
Developer or subcontractorCreates or contributes project materials.
Written assignment termsRecord rights, exclusions and any reuse permissions.
Client or intended rights holderReceives the rights described in the agreement.
Specific terms for digital work
Clauses Technology Clients Ask For Most
Pick the terms that match the service and the information it handles. Each clause should fit the actual working arrangement.
Data protection and processing
Where personal data is handled, document each party's responsibilities, permitted processing, security expectations and the arrangements for incidents or service-provider changes.
Confidentiality and source code
Define confidential information and who may access it. For source code, set practical access and protection rules; where relevant, the parties can consider an agreed escrow-style arrangement.
Liability and commercial exposure
Set liability wording with the subscription value, project scope and risks in mind. A cap should be considered in the context of the obligations and exceptions the parties agree.
Technical teams and non-solicitation
If the parties need restrictions around hiring or solicitation, define the people and conduct covered, the duration and any exceptions. Wording should reflect the working relationship.
A clear next step
Put Proper Terms Behind Your Product
Tell Arc Accord Co. what you build, who uses it and how you deliver it. A scoping conversation can establish which documents are needed and what should be covered in the written scope.
Arc Accord Co. provides legal document preparation and agreement review support. This service is not a substitute for legal advice from a solicitor. Seek independent legal advice where your circumstances call for it.